Accountable to:
IT Support Technician

Role description: 
We are looking for someone who is experienced in IT training, or someone who has a specific knowledge of a specific software package (please see below). You will assist in the training of our staff, and the creation and updating of training videos and e-learning resources.

Specific tasks: 

• Recording training videos to support our office staff to understand our IT systems better and use them more efficiently.
• Creating & updating e-learning resources.
• Organising and running IT training sessions.
• Creating surveys to measure engagement and IT evangelism.
• Assist with the launching of new apps and IT systems.

Person specification

• Ability to provide a KingsGate pastoral reference.
• Partner and/or regular attendance in a LifeGroup.

Key skills, attributes and/or experience

• Excellent communication, interpersonal, and presentation skills.
• A passion for IT & Technology.
• Proven expertise in one or more of the following areas:
  • Dynamics 365
  • Microsoft Office
  • Microsoft 365
  • Planning Centre Online
  • Umbraco
  • Power BI
• Professionalism and attention to detail when creating e-learning resources.
• An understanding of confidentiality and data protection.

Support and personal development

• Training related to your responsibilities as a volunteer.
• A named person who will supervise your volunteering and with whom you can discuss your work.
• Regular one-to-one meetings with your supervisor.
• A review of your volunteering role after three months.
• Access to any relevant staff training and leadership development resources if appropriate.
• Access to technical equipment and IT systems, if needed for the role, including any training required.
• Reimbursement of your travel expenses. If claiming petrol, this will be paid at the prevailing mileage rate.
• Full involvement in the life of the staff team, eg, Summer BBQ and Christmas meal.

Time commitment

• A minimum of 3 hours per week.
• In the KingsGate office or working remotely.

This Job Description was created by Richard Shillam in April 2023.