FAQ
I’ve never been to an in-person service at KingsGate before, what do I do when I arrive?
We can’t wait to welcome you this Christmas! The first thing to know is that you can come as you are – there’s no need to wear anything special if you don’t want to and you don’t need to bring anything specific with you.
We recommend aiming to arrive 15 minutes before the published service start time as this will allow you some time to get into the building and orient yourself. As you enter, our Welcome Team will be the first to greet you. They’re stationed near the main doors and are there to ensure you have a great experience. They can provide information about the church and answer any questions you might have.
You’ll have time to check in children upon arrival if necessary, and find your seat before the service begins. Speaking of finding your seat, some seats may be reserved for some of our teams, but other than those you’re welcome to sit anywhere you like and wherever you’ll feel most comfortable.
But I’m not a Christian – is it okay for me to come to the services?
Absolutely! Our Christmas services are open to everyone, regardless of what you believe or your background. We would LOVE you to join us. There’s no pressure to participate in anything you don’t want to engage with – just come as you are and enjoy the service. We look forward to welcoming you!
What is a KingsGate service like?
Our services last for about an hour and a quarter. We start with worship, which involves singing modern, uplifting songs led by talented singers and musicians. The lyrics are displayed on screen, so you can sing along if you’d like to. After this, there’s a warm welcome followed by a creative presentation of the Christmas story, and a message to help us understand how the Christmas story means we can have true peace in our lives today. We then take a few moments for personal reflective prayer before serving free refreshments after the service.
We believe God loves to meet with us during our services and people often describe our services as very moving, but whether you feel anything or not, we hope you’ll really enjoy your time with us and that you’ll stay around afterwards to meet some of our team – they love getting to meet people who are new to KingsGate, so be sure to go and say hi to them!
If you want more of an idea about what services at KingsGate are like before you come along, why not check out our Facebook or Instagram, or you can watch back last year’s Christmas Celebration Service on YouTube.
Is there car parking?
Yes, we offer free parking at all KingsGate campuses. Our friendly Car Parking Team will greet you and guide you to a spot. If it’s your first visit, just let them know and they’ll help you get oriented!
Are in-person services fully accessible?
Absolutely! We welcome anyone with accessibility requirements and will endeavour to accommodate any needs you may have. If you are a Blue Badge Holder, please let our car parking team know when you arrive so we can ensure you have accessible parking.
Do I need to pre-book tickets for the in-person Christmas services?
No, if you are planning to attend our in-person services in any location, you will not need to book tickets in advance.
You will, however, need to pre-register your children for KingsGate Kids in Cambridge and Leicester. For KingsGate Peterborough places do not need to be pre-booked and are offered on a first come, first served basis on the day. Just make sure you’re registered on the KingsGate Hub before you get to our Peterborough campus (see FAQ about KingsGate Kids groups for more details).
Will there be groups for children at the in-person Christmas services?
Our in-person services will include KingsGate Kids groups as detailed below. Please visit the link below for more details at each campus.
CELEBRATION SERVICES
Peterborough – KingsGate Kids groups available for ages 12 months – school year 6
Cambridge – KingsGate Kids groups available for ages 4 years – school year 6
Leicester – KingsGate Kids groups available for ages 3 years – school year 6
FAMILY SERVICES
In all campuses, there will be no Kids groups running on 21 December. The service will be fun for the whole family, so kids will stay in the services!
Will there be a youth group during the service?
Our in-person services will include KingsGate Youth (for young people in school years 7-13) as detailed below.
CELEBRATION SERVICES
Peterborough – KingsGate Youth will be sitting together in the service on Saturday 13 December at 4pm, but are invited to join KingsGate Youth hangouts after the services. Team at the Information Desk will be able to point you in the right direction!
Cambridge – KingsGate Youth will stay in the service, but are invited to join the Youth Lounge after both services.
Leicester – KingsGate Youth will run as normal during the Celebration Service.
FAMILY SERVICES
In all campuses, there will be no KingsGate Youth running on 21 December. The service will be fun for the whole family, so our young people will stay in the services!
How do I access the online Christmas services?
Wherever you are, you can watch our online service via the Church Online platform or stream it via YouTube.
You can also enjoy our service on a smart TV by opening your YouTube app and searching for kingsgate.church in order to access our channel and services.
I have a different question – how can I get in contact?
If you have any further questions, please email us on info@kingsgate.church and one of our team will get back to you.