Accountable to:
IT System and Network Manager

Role description: 
We are seeking passionate individuals provide to support to the IT department and to the office staff in all aspects of our IT systems.

Specific tasks: 

• 1st Line IT Support – replying to support tickets and troubleshooting.
• Producing and updating technical diagrams.
• Sorting, organizing and maintaining cables, servers and computer hardware in our
  comms room.
• Writing knowledge articles to support our office staff to understand our systems
  better and use them more efficiently.
• Planning and implementing upgrades to software and hardware.
• Researching and procuring IT equipment.
• Provision and Installation of new PCs and Laptops.

Person specification

• Ability to provide a KingsGate pastoral reference.

Key skills, attributes and/or experience

• Excellent communication, interpersonal, and presentation skills.
• A passion for IT & Technology.
• Proven expertise in one or more of the following areas:
  • Dynamics 365
  • Microsoft Office
  • Microsoft 365
  • Planning Centre Online
  • Umbraco
  • Power BI
• An understanding of confidentiality and data protection.

Support and personal development

• Training related to your responsibilities as a volunteer.
• A named person who will supervise your volunteering and with whom you can discuss your work.
• Regular one-to-one meetings with your supervisor.
• A review of your volunteering role after three months.
• Access to any relevant staff training and leadership development resources if appropriate.
• Access to technical equipment and IT systems, if needed for the role, including any training required.
• Reimbursement of your travel expenses. If claiming petrol, this will be paid at the prevailing mileage rate.
• Full involvement in the life of the staff team, eg, Summer BBQ and Christmas meal.

Time commitment

• A minimum of 4 hours per week.
• In the KingsGate office or working remotely.

This Job Description was created by Richard Shillam in April 2026.